NLP Email Classification
A deep-learning system that reads and routes operational email automatically — built from zero and served as a web service to global operations teams.
- 18 hrsmanual effort saved per day
- Globaloperations rollout
Architecture · simplified
- Inbound emailHigh-volume operational mailboxes
- NLP modelDeep-learning classifier
- Web serviceClassification API
- RoutingRight queue, right team
Context
Global operations teams spent hours every day reading and sorting incoming email before any real work could start.
The challenge
Build something from nothing: prove that NLP could reliably understand operational email, then turn a prototype into a service teams would trust with their daily workflow.
What I did
- Led the 0 → 1 initiative as an innovation SME, from identifying the opportunity to rollout.
- Built a deep-learning email classifier and served it as a web service so it could plug into existing operational workflows.
- Helped teams adopt it, alongside broader automation and analytics initiatives.
Outcome
The system removed 18 hours of manual effort every day across global operations — and became the first of many automation and AI projects.